Tax Governance
Effective
Onbold sells to buyers in its own name. Tax governance is part of that retail responsibility, including determining the applicable treatment, presenting the price, keeping appropriate records and accounting for taxes where required.
This statement explains our approach. It is not tax advice to buyers or suppliers, and it does not represent that Onbold is registered or able to sell in every jurisdiction.
Retail and supplier transactions
The sale from Onbold to a buyer and the supplier's supply to Onbold are distinct transactions. Onbold is responsible for the tax obligations applicable to its retail sale. Suppliers remain responsible for obligations arising from their own supply, income and operations.
The Supplier's Product Schedule records the agreed commercial pricing and tax treatment. A supplier must not issue a competing retail invoice that misrepresents the identity of the seller for an Onbold transaction.
Determining the correct treatment
Tax treatment depends on the actual transaction. Relevant facts can include the product or service, buyer location, business or consumer status, delivery destination, dispatch origin and applicable registrations or exemptions.
We require accurate product and transaction information and use appropriate tax systems and specialist support. Outsourcing a calculation or filing task does not transfer Onbold's underlying responsibility.
A tax identification number does not automatically make a purchase exempt or subject to reverse charge. The relevant conditions and available evidence must support that treatment. Where information is incomplete or inconsistent, the issue must be resolved using the applicable rules rather than an unsupported assumption.
Prices, checkout and records
The buyer must receive the required price and tax information before completing the purchase. Order records and applicable invoices must reflect the transaction actually agreed, including relevant taxes and charges.
The tax determination for an order is retained with its transaction records. A later change in rates or product information must not silently rewrite the historical transaction. Renewals and later purchases are assessed as new transactions where required.
Corrections, refunds and credit documents must be linked to the original sale so that the financial and tax records remain reconcilable.
Cross-border goods
Before a cross-border route is activated, the responsibilities for customs declarations, import taxes and other charges must be established. The approved delivery arrangement must meet the promised prepaid-charge treatment and avoid undisclosed charges to the buyer on arrival.
The Merchant of Record label does not by itself determine who is an importer or which customs procedure applies. Import arrangements and any special tax scheme must be appropriate to the actual product, shipment and market.
Refunds and tax adjustments
Refunds and cancellations may require tax adjustments. We assess the applicable treatment and retain the supporting records. A payment dispute does not automatically establish that a tax adjustment is due, and duplicate events must not produce duplicate adjustments.
A buyer's valid remedy is not conditional on resolving the supplier's tax or payment position first.
Oversight and questions
Tax requirements are considered when approving products, markets and material business changes. Registrations, reporting and payment obligations must be supported before the affected trading begins. Relevant records are protected and retained in accordance with applicable requirements and our Privacy Policy.
For questions about the price, tax information or invoice for an Onbold order, contact support@onbold.com and include your order reference.
Onbold Commerce Limited ·
Company number HE497763 · VAT number CY60401989J
Registered office: Prodromou 75, Oneworld Parkview House, 4th Floor, 2063 Nicosia, Cyprus.