Keep the customer, Order and transaction connected
The Order is the point where Product, Buyer, payment, billing, fulfilment and support come together.
Onbold Commerce keeps that information connected so the commercial history is visible in one place.
Customer records with context
Customer records can bring together relevant:
- Orders;
- payment references;
- billing activity;
- subscription status;
- purchase history;
- support-related information.
That gives the Seller and Onbold a clearer picture of the relationship without having to reconstruct it from separate systems.
Orders become the operating record
Each Order can hold the information needed to understand what happened around the purchase.
That can include:
- Product and price;
- Buyer details;
- payment status;
- tax;
- receipt or invoice;
- billing state;
- fulfilment and delivery status;
- refund or dispute activity.
The Order remains useful after checkout because the purchase itself continues after payment.
Buyer self-service
The Buyer Order Portal gives customers a secure place to manage the parts of the purchase that relate to them.
Depending on the Order, Buyers may be able to:
- view Order details;
- download receipts and invoices;
- cancel subscriptions;
- request refunds or cancellations;
- exercise cancellation rights where available;
- view delivery and tracking information;
- reach the right support channel.
Event-driven communication
Onbold Commerce can send messages around important Order and billing events.
That can include confirmations, receipts, billing notices, failed-payment communication, fulfilment updates and other transaction-related notifications.
The message is connected to the event that triggered it rather than managed as an isolated campaign.
The practical benefit
A Buyer should not need to understand your back-office systems to get help with a purchase.
And your team should not need to search several systems to understand one Order.
The customer record explains the relationship. The Order explains what happened.