Seller Monitoring & Lifecycle Governance
Effective
Onbold buys from approved suppliers and sells to buyers in its own name. Our review of a supplier continues throughout that relationship, because changes to products, ownership, delivery or customer experience can change the risks associated with a sale.
This statement explains our governance approach. Supplier obligations are governed by the Seller Terms and the agreed Product Schedule. Buyer rights are governed by the Buyer Terms and applicable law.
Before a supplier starts selling
We assess the business, its ownership and controlling persons, what it supplies, its right to supply those products, and its ability to fulfil and support orders. We review the customer journey, pricing, marketing claims, recurring billing where relevant, intended markets and financial exposure.
Approval covers the products, markets and operating arrangements actually agreed with Onbold. An approved business cannot use that approval to introduce undisclosed products or transact for another business. Commercial approval and operational activation are separate: required agreements, checks and operating controls must be in place before trading begins.
During the relationship
Our monitoring considers information relevant to the supplier and its products, including:
- Changes to ownership, control, bank details, websites, products, claims and markets.
- Delivery performance, shipment evidence, digital access and service delivery.
- Refunds, complaints, disputes, fraud indicators and unusual transaction patterns.
- Product safety, authenticity, supply rights and relevant regulatory developments.
- Compliance with agreed conditions and the ability to meet existing buyer commitments.
Review is proportionate to the activity and information available. An alert or adverse allegation is a reason to investigate; it is not automatically a finding of wrongdoing. Suppliers must cooperate with reasonable requests for evidence and notify us of material changes.
What happens when concerns arise
We may seek clarification, require corrective action, increase monitoring, reassess approval or apply proportionate controls under the agreement. Where necessary, we may restrict particular products or markets, pause new sales, restrict supplier-payment release, suspend participation or end the relationship.
Urgent protective measures may be needed while a concern is investigated. Commercial decisions and material interventions are subject to accountable review. Where appropriate and legally permitted, we explain the relevant issue and what is required to address it. We do not disclose confidential detection methods or information where disclosure would prejudice an investigation or breach an obligation.
Fulfilment and supplier payments
For physical goods, supplier consideration becomes eligible for release only after the applicable conditions are met. These include settled payment, a valid tracking reference linked to the correct order and items, validation of carrier information showing at least that the shipment is in transit, and the absence of a relevant unresolved hold. A shipping label alone is insufficient. Split shipments are assessed against the items actually evidenced.
Eligibility does not promise a particular payout date. It is also separate from a buyer's delivery, withdrawal, refund or other rights. Onbold does not make a valid buyer remedy depend on recovery of money from a supplier.
Ending a relationship
Stopping new sales does not remove obligations arising from existing orders. We address undelivered goods, continuing digital commitments, returns, complaints, refunds and remaining financial exposure as part of the closure process. Relevant records are retained in accordance with applicable requirements and our Privacy Policy.
To raise a concern about an Onbold purchase, contact support@onbold.com. Formal complaints can be sent to complaints@onbold.com.
Onbold Commerce Limited ·
Company number HE497763 · VAT number CY60401989J
Registered office: Prodromou 75, Oneworld Parkview House, 4th Floor, 2063 Nicosia, Cyprus.