[{"data":1,"prerenderedAt":42},["ShallowReactive",2],{"legal:responsible-commerce":3},{"frontmatter":4,"html":22,"toc":23},{"id":5,"title":6,"shortTitle":6,"slug":5,"docType":7,"publicationClass":8,"status":9,"version":10,"effectiveDate":10,"lastReviewed":10,"owner":11,"reviewers":12,"relatedDocs":14,"publicationGate":15,"copySource":16,"disclaimer":17,"toc":18,"clauseNumbering":18,"noindex":18,"changelog":19},"responsible-commerce","Responsible Commerce Standard","standard",2,"published","2026-10-13","Legal",[13],"Tomas Moral Parra",[],[],null,"none",false,[20],{"version":10,"date":10,"summary":21},"Approved by the owner and published. VAT number added to the company details. Text otherwise as version 2026-09-24.","\u003Cp>Onbold's responsible commerce standard applies to the products and services we agree to buy and resell, and to the conduct of the suppliers supporting those sales. It is designed to protect buyers and support legitimate businesses through clear, proportionate expectations.\u003C\u002Fp>\n\u003Cp>This standard operates alongside our Restricted & Prohibited Products and Activities policy, Fulfilment & Delivery Standard, Buyer Terms and Seller Terms. It does not expand a supplier's approved scope.\u003C\u002Fp>\n\u003Ch2 id=\"be-clear-about-the-business-and-the-offer\" tabindex=\"-1\" data-clause=\"be-clear-about-the-business-and-the-offer\">Be clear about the business and the offer\u003C\u002Fh2>\n\u003Cp>Suppliers must provide accurate information about their identity, ownership, products, supply rights and operating arrangements. Products must be described honestly, with material limitations, compatibility requirements and conditions disclosed before purchase.\u003C\u002Fp>\n\u003Cp>Pricing, delivery charges, recurring charges, renewal arrangements and cancellation conditions must be clear. Fabricated reviews, false endorsements, misleading scarcity, hidden subscriptions, deceptive claims and concealed charges are unacceptable. Marketing must not promise a medical, financial, educational or other outcome that cannot lawfully and credibly be supported.\u003C\u002Fp>\n\u003Cp>Onbold must be identified appropriately as the retail seller for Onbold transactions. Suppliers must not obscure that relationship or issue contradictory retail terms for matters reserved to Onbold.\u003C\u002Fp>\n\u003Ch2 id=\"supply-lawful-authentic-and-suitable-products\" tabindex=\"-1\" data-clause=\"supply-lawful-authentic-and-suitable-products\">Supply lawful, authentic and suitable products\u003C\u002Fh2>\n\u003Cp>Suppliers must have the rights and capability needed to supply what is offered. Products must satisfy applicable requirements for their intended markets, including relevant safety, labelling, ingredients, traceability and intellectual-property requirements.\u003C\u002Fp>\n\u003Cp>Evidence requirements depend on the actual product and legal role. We do not impose a blanket exclusion merely because a product is a cosmetic, a toy, children's clothing or contains a battery. Inclusion in a broad category does not approve every specialist product within it.\u003C\u002Fp>\n\u003Cp>Unsafe, counterfeit, unlawfully marketed or prohibited products must not enter Onbold sales. Suppliers must report material safety concerns, recalls, loss of supply rights and other changes that could affect buyers promptly, and cooperate with appropriate corrective action.\u003C\u002Fp>\n\u003Ch2 id=\"deliver-what-the-buyer-purchased\" tabindex=\"-1\" data-clause=\"deliver-what-the-buyer-purchased\">Deliver what the buyer purchased\u003C\u002Fh2>\n\u003Cp>Delivery promises must be realistic. Suppliers must maintain reliable fulfilment, accurate shipment information and usable return arrangements. Digital access, subscriptions and services must match the purchased offer and continue for the agreed period, subject to applicable terms and lawful cancellation.\u003C\u002Fp>\n\u003Cp>Suppliers remain responsible for the fulfilment partners they use. Dropshipping does not remove the need to know the supply chain, substantiate authenticity, provide tracking or support returns. Cross-border arrangements must meet the agreed delivery and prepaid-charge requirements; buyers must not be exposed to undisclosed charges to obtain their order.\u003C\u002Fp>\n\u003Ch2 id=\"respect-buyer-rights-and-support-buyers\" tabindex=\"-1\" data-clause=\"respect-buyer-rights-and-support-buyers\">Respect buyer rights and support buyers\u003C\u002Fh2>\n\u003Cp>Buyers must receive clear information about contacting Onbold, withdrawing where a right applies, cancelling a subscription and obtaining remedies for non-delivery or non-conformity. These are distinct processes and must not be presented misleadingly.\u003C\u002Fp>\n\u003Cp>Suppliers must assist Onbold with investigations and remedies without imposing unauthorised conditions. A supplier-payment dispute must not be used to obstruct a buyer's valid refund or continued access to a product already purchased. Our Complaints & Buyer Support Guide explains how buyers can contact us directly.\u003C\u002Fp>\n\u003Ch2 id=\"handle-information-responsibly\" tabindex=\"-1\" data-clause=\"handle-information-responsibly\">Handle information responsibly\u003C\u002Fh2>\n\u003Cp>Personal information must be used only for authorised purposes and shared only as needed. Suppliers must protect access credentials, cooperate with relevant privacy requests and report suspected compromise promptly. Our Privacy Policy explains Onbold's processing; contractual data responsibilities also apply to suppliers.\u003C\u002Fp>\n\u003Ch2 id=\"cooperate-with-review-and-correction\" tabindex=\"-1\" data-clause=\"cooperate-with-review-and-correction\">Cooperate with review and correction\u003C\u002Fh2>\n\u003Cp>Suppliers must disclose material changes and respond to reasonable information requests. Where a concern arises, Onbold may require correction, restrict an affected activity or stop new sales in accordance with the agreement. Decisions should address the actual issue and preserve obligations to existing buyers.\u003C\u002Fp>\n\u003Cp>Concerns about an Onbold purchase or supplier conduct can be reported to \u003Cstrong>\u003Ca href=\"mailto:support@onbold.com\">support@onbold.com\u003C\u002Fa>\u003C\u002Fstrong>, or to \u003Cstrong>\u003Ca href=\"mailto:complaints@onbold.com\">complaints@onbold.com\u003C\u002Fa>\u003C\u002Fstrong> as a formal complaint.\u003C\u002Fp>\n\u003Chr>\n\u003Cp>\u003Cstrong>Onbold Commerce Limited\u003C\u002Fstrong>\u003Cspan class=\"signoff-sep\"> · \u003C\u002Fspan>\u003Cbr class=\"signoff-br\">Company number HE497763 · VAT number CY60401989J\u003Cbr>\nRegistered office: Prodromou 75, Oneworld Parkview House, 4th Floor, 2063 Nicosia, Cyprus.\u003C\u002Fp>\n",[24,27,30,33,36,39],{"id":25,"text":26,"level":8},"be-clear-about-the-business-and-the-offer","Be clear about the business and the offer",{"id":28,"text":29,"level":8},"supply-lawful-authentic-and-suitable-products","Supply lawful, authentic and suitable products",{"id":31,"text":32,"level":8},"deliver-what-the-buyer-purchased","Deliver what the buyer purchased",{"id":34,"text":35,"level":8},"respect-buyer-rights-and-support-buyers","Respect buyer rights and support buyers",{"id":37,"text":38,"level":8},"handle-information-responsibly","Handle information responsibly",{"id":40,"text":41,"level":8},"cooperate-with-review-and-correction","Cooperate with review and correction",1791904610326]